| We Take Security & Privacy Very Seriously | |
| Security | |
| Buyairbrushes.com uses the SSL (secure socket layer) protocol to encrypt information before it is sent across the internet. This can be verified by checking for the lock or key icon in the status bar of your browser. If you do not feel comfortable sending your credit card information online, you may call us at 801-251-7123 M-F 9am-4:30pm MST. |
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| Security Guarantee | |
| We are confident of our security measures and will reimburse our customers for fraudulent activity that has arisen from use of a credit card at our site. Consumer protection laws limit consumer liability to $50 if the fraud is reported within 60 days. Almost all credit card companies waive the $50 charge. In the event that your card company does not waive these charges, we will reimburse you for the amount your card company charged you, up to the $50 legal maximum. Please contact us if you have any questions or require more information. | |
| Privacy | |
| NBI Marketing is committed to protecting the security and privacy of our customers. Our site uses cookies to make it possible for us to recognize you and your shopping cart from the many other visitors that are on our web site simultaneously. Practically all interactive web sites use cookies to be able to keep track of many simulataneous users. Cookies can not extract any kind of personal information from your computer. When you are ready to proceed with checkout, you are transferred to a secure server which uses SSL technology to encrypt your information. NBI Marketing does not sell or rent any personal information about our customers to marketing companies or list developers. We are in the business of selling quality airbrushes and airbrush supplies, not personal information. |
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| Shipping | |
| Orders are normally shipped out within 1 business day after we receive payment. You will receive an email from us if there is an unforeseen delay that may cause your order to arrive later than the selected shipping time. Please note that all transit times are listed in business days. UPS and the US Postal Service do not include Saturdays, Sundays, and most holidays as business days. If your shipment is late and you think there is a problem with the delivery, we encourage you to contact us via email. We will investigate the inquiry and respond in a prompt manner. Within United States: Standard shipping for most lightweight orders will be via USPS Priority Mail with Delivery Confirmation or First Class Mail with Delivery Confirmation. Lighweight orders are generally classified as orders that weigh under 2lbs; however, selecting the Standard shipping rate does not guarantee that all orders under 2lbs will be shipped through the United States Postal Service. Ultimately, we will choose the lowest cost carrier for your order at our discretion at the time the order is ready to be shipped. Priority Mail and First Class Mail transit time is typically 1-3 business days from our Utah warehouse. US Priority Mail can be delivered to all 50 US States, Military addresses, and US Territories. The US Postal Service does not guarantee delivery in 3 business days, sometimes it will take longer. Shipping for most non-lightweight orders will be via UPS Ground or DHL Ground. Non-lightweight orders are generally classified as orders that weigh over 2lbs; however, selecting the Standard shipping rate does not guarantee that all orders over 2lbs will be shipped through UPS Ground or FedEx Ground. Ultimately, we will choose the lowest cost carrier for your order at our discretion at the time the order is ready to be shipped. UPS Ground and FedEx Ground service is guaranteed within 1-5 business days to all of the 48 contiguous states. Our warehouse is located in Utah. UPS Ground and FedEx Ground delivery times will be dictated by your proximity to our facility. You will be provided with a tracking number and approximate delivery time via email as soon as your order is shipped from our warehouse. Hawaii, Alaska, and other US Territories: If you live in Alaska, Hawaii, or another U.S. territory, your order will be sent via USPS Priority Mail. YOU MUST SELECT USPS PRIORITY MAIL AS YOUR SHIPPING OPTION OR YOUR ORDER WILL NOT BE PROCESSED. USPS Priority Mail usually arrives within 2-4 days; however, it is not guaranteed and it can not be tracked until it is delivered. Military Addresses: If you are stationed at a military address overseas, your order will be sent via USPS Priority Mail. YOU MUST SELECT USPS PRIORITY MAIL AS YOUR SHIPPING OPTION OR YOUR ORDER WILL NOT BE PROCESSED.. USPS Priority Mail to overseas military addresses usually arrives within 7-20 business days; however, it is not guaranteed and it can not be tracked. You will receive an email when your order is shipped. Since the US Postal Service does not offer package tracking for military addresses, we can not issue refunds on lost shipments unless they are returned to us. P.O. Boxes: If your delivery address is a United States P.O. Box, your order will be sent via USPS Priority Mail. YOU MUST SELECT USPS PRIORITY MAIL AS YOUR SHIPPING OPTION OR YOUR ORDER WILL NOT BE PROCESSED. USPS Priority Mail usually arrives within 1-3 business days. Please note that because UPS and DHL can not deliver to P.O. Boxes, shipping rates may be more expensive. Having your order sent to a place of business or a residence is recommended if you wish to keep your shipping costs low on heavier items. International: International orders will be shipped via UPS International, FedEx International or USPS International Mail. UPS International and FedEx International transit time is 3-5 business days. USPS International Mail transit time is usually 7-14 business days. We are currently shipping only to selected countries in Western Europe, Australia, Japan, and Canada. If you attempt to place an order and no shipping options are available, we are not currently shipping to your country. We will write the actual value of your order on the customs form attached to the box. Any customs, import duties, or additional taxes must be paid by the recipient. NBI Marketing has no control over these charges. We encourage you to call your customs office to find out the exact import taxes or duties you will need to pay before you place your order. NBI Marketing will not issue refunds for orders that are denied entry through customs. You are responsible for checking the customs regulations in your country before placing your order. Please note that our currently posted processing time does not apply for International orders. Because of special regulations that apply only to International orders, you may experience a 1-3 day delay in processing your order. If you are using a credit card that was issued by a foreign bank, you may be required to fax or email credit card documentation after your order is placed. Please understand that we ask for this documentation as a security measure to insure your credit card security. You will only be asked to provide this information on your initial order. |
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| Tracking | |
| When your order is placed, you will receive an email with your order receipt. If you create a user account you will receive a link included in the email that you can use to check the current status of your order. | |
| Contact Us | |
| Low prices mean nothing if you are unhappy with the product or service. We sincerely want you to be pleased with your order so you will refer us to your friends. Our customer service email address and phone number are shown below. In order to provide all of our customers with the best service possible, we request that you email us. All emails will be replied to within 1 business day.During business hours we will typically respond within the hour. If you do not yet feel entirely comfortable with email, or if you believe your issue will be best addressed by speaking to someone, please feel free to call us. Thanks for visiting us and we hope you will give us the opportunity to earn your business. email: customercare@buyairbrushes.com |
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| Refunds and Returns | |
If you are not satisfied with a product you purchased, you may return the item for a full refund of the purchase price within 30 days of purchase. Unfortunately, we cannot refund the original and return shipping charges. If you were shipped the wrong product in error, you may return the product at our expense for a full refund of the purchase price and shipping charges. You must call 801-251-7123 to get a Return Merchandise Authorization number (RMA) prior to shipping your return. We reserve the right to refuse RMA's if our return policy is being abused. |
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| Low-Price Guarantee | |
| NBI Marketing will not be undersold. If you find a lower advertised price on your online order, please email or call us before placing your order and we will meet or beat the price. Please be sure take into account the total cost of the order, including shipping and handling. Please keep in mind that we will only honor our low-price guarantee when you find an identical order for a lower price. We will not mix and match prices from more than one store. Our low-price guarantee applies to products listed on our web site that have not been discontinued by manufacturers. |
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| Disclaimer | |
| All logos, graphics, and text appearing on this web site is deemed to be the "intellectual property" of NBI Marketing and buyairbrushes.com. The "intellectual property" is protected by laws governing the United States of America. Any reproduction or use of the "intellectual porperty" without the express written consent of NBI Marketing is prohibited. This site is intended solely for the resale of airbrushes and airbrush supplies. All information provided on the web site is for informational purposes only and is not guaranteed to be correct. NBI Marketing will not be held liable for any problems that may arise from the use or misuse of and products sold on this web site. Placing an order at buyairbrushes.com signifies that you have read and agree to all of the policies listed on this policy page. Any and all legal issues pertaining shall be dealt with in the jurisdiction of Ogden, Utah. By placing your order via this web site, telephone, fax, or email, you acknowledge that you have read and agree to all the policies listed on this page. By placing an order you also agree that these policies will serve as reference for any disputes that may arise regarding the contents or condition of your order. If you have any questions regarding our policies, please feel free to call us and one of our customer service representatives will assist you. |
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| About Buyairbrushes.com | |
| We hope you will find shopping at our site a pleasant experience. If you have any suggestions on how to make it even better, we would love to hear from you. Email us at customercare@buyairbrushes.com. | |
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Buyairbrushes.com is your source for high quality, low cost airbrushes, airbrush supplies, airbrush stencils, airbrush compressor kits and more!
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